Refund policy

We have a 10-calendar day return policy, which means you have 10 days after receiving your item to request a return for store-credit only. No full refunds are available at this time.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoplashaes@gmail.com. We will contact you with a return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and you will not receive store credit. Items sent back to us not in their original condition (such as, but not limited to item being worn, used, without tags, with an odor, or with animal hair) will not be approved for a store-credit, and you will have to pay to have the item shipped back to you if you wish to keep it after the denial.

You can always contact us for any return questions at shoplashaes@gmail.com. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Sale items are final purchase and are not eligible for returns.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Approvals/Denials 
We will notify you once we’ve received and inspected your return and let you know if the refund for store credit was approved or not. If approved, you will receive an email instructing you on how to access your store-credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, and you have not received information on how to access your store credit, please contact us at shoplashaes@gmail.com. Items sent back to us without first requesting a return will not be accepted and you will not receive store credit. Items sent back to us not in their original condition (such as, but not limited to item being worn, used, without tags, with an odor, or with animal hair) will not be approved for a store-credit, and you will have to pay to have the item shipped back to you if you wish to keep it after the denial.